Cleaning FAQ’s

>Cleaning FAQ’s
Cleaning FAQ’s 2017-10-28T15:50:50+00:00

Prices vary on the type of service you’re looking for and also the size of your property. Basic bond cleaning service for a studio apartment is only $64.5 an hour. Check online for other service prices.

You can book online or call us on (Brisbane 0733332121, Melbourne 0790173330) and our 24/7 customer care will have you booked within minutes.

You can jump online and receive an instant quote (https://www.australcleaning.com.au) or give us a call (Brisbane 0733332121, Melbourne 0790173330)

A confirmation email should be sent out within minutes and one of our friendly customer care experts should be in contact within a few hours and give you information of your service you required and all the important details to get you started, which will also be sent out to you by email just so you’re aware and be prepared. If you’ve requested a call back, our 24/7 customer care will give you a call in less than an hour so keep your phone close.

We provide a wide range of services, domestic cleaning, commercial cleaning, carpet cleaning, pest control, labour hire and many more services any cleaning service you require we got it. We offer services all around Brisbane, Gold Coast, Toowoomba and Melbourne Victoria.

It is best if you vacate the property for a End Of Lease or Bond Exit service but you may be able to remain at the property if required depending on other services chosen.

Cleaning time will vary on the size of your apartment/property. 1 bedroom apartment can take up to 3 hours

It is best to book your Bond-Exit service 1 week before your lease ends giving us time to organise a group of cleaners. Although if you require an urgent service that can be arranged as well.

Yes definitely, our fast emergency service provides cleaners at your office or property within an hour for commercial or Domestic service

We have a 100% customer satisfaction; if you’re not satisfied we’ll send our cleaners back and give it another clean with no additional charges and no extra costs

We allow our customers to pay by cash or card the choice is up to you

No, you do not have to pay upfront however paying upfront gives you additional discount for your service.

It is up to you, we like to satisfy our customers and in doing that we let you make the calls we provide you with the best cleaner for your requirements but if you’re not happy with the cleaner you can replace or keep them for as long as you desire.

Most definitely, customer satisfaction is our priority. If you’re unhappy with your ongoing cleaner or is not the right candidate for the job required you may let us know and we’ll find you a new cleaner best suited for your requirements.

Our company is fully licensed and fully insured any damages made will be taken care of.

We’d love it if you provided us some feedback to help us improve our services, however it is optional to provide feedback so don’t hesitate to give us your thoughts